IT Services

What we do?

XMC IT Managed Services provides information technology services for your organization. Instead of relying on expensive in-house IT or on-demand IT services, our team of experts will proactively monitor your systems to protect against cyberthreats, security breaches, and software/hardware failures.

advantages

COST SAVINGS

XMC IT Managed Services is designed to save your organization money and provide superior results. Small and medium businesses tend to see immediate savings and increased satisfaction as opposed to in-house or break/fix solutions.

 

24/7 SUPPORT

Around the clock support is included in our services. This is a huge advantage for small to medium-sized organizations as 24/7 support typically beyond support. Our team is staffed 24/7/365 to ensure that your IT servers, workstations, and peripherals are monitored, updated, and supported. Another advantage of 24/7 support is our ability to manage critical hardware and software updates during non-peak periods. We keep your systems up to date with the latest security patches with little to no downtime.

 

SECURITY

XMC IT Managed Services provides your organization with a wealth of experience regarding IT security. Our environments are Level 1 Payment Card Industry Security Standard (PCI DSS) compliant. For our healthcare clients, you can rest assured that we are also HIPAA compliant. Our team and environment also comply with NIST guidelines and recommendations.

IMPROVED PERFORMANCE

Our IT experts will work with you from day one to ensure we understand your requirements. We pride ourselves in working with you throughout the implementation to meet your expectations. Our technical support team has experience in managing enterprise level environments which will ensure your organization is following the best practices in the industry.

EXCELLENT CUSTOMER SERVICE

XMC’s mission is to provide the best customer service in the industry. We understand that your core competency may not be IT. Our team will help your organization succeed by providing customer service that is thoughtful about your time and compassionate about your knowledge level. Our goal is to ensure that every interaction with your organization is speedy and that each and every user has a positive experience working with our team.

EXPERIENCE

Our team is here to understand your environment and advise on best practices. Our team has certifications such as Cisco Certified Network Administrator, Microsoft Certified Professionals such as Microsoft Server Solutions Associate, and Microsoft Certified Solutions Expert.

Solutions

Help Desk
  • 365/24/7 Support
  • Desktop Support Service
  • Server Support Service
  • System Administration and Management
Data Security
  • Backup Solutions
  • Disaster Recovery
Information Security
  • In-Depth Security Analysis and Consulting
  • Proactive Data Security
  • Endpoint Protection
  • Security Compliance Consulting
  • Desktop Support Service
  • Server Support Service
  • System Administration and Management
 
Cloud Services
  • On-Premise to Cloud Migration
  • Cloud Infrastructure Management
  • Cloud / On-Premise Hybrid Management
Telecommunications
  • Dedicated Telecom System
  • Voice and Video Conferencing Solutions
  • SMS servers
  • Telecom Server Support

Managed services

Help Desk Software

XMC is also efficient in ticketing system where customers can track issues through email. Inquiries will be generated accordingly to be addressed and the ability to prioritize through a network.

 

Disaster Recovery

XMC can offer the security of all types of business files through our integration of the back-up system. It keeps files in the safest and secured storage as well as it is easy to access and retrieve. XMC guarantees proper documentation that is sort according to the client base arrangement. It is also known as Recovery Time Objective where it avoids unacceptable consequences of business continuity.

 

User Management System

XMC allows easier access to user management and personal profiles where the customer would experience technology that is reliable, extensible and open for easier integration of systems. Through this system, it implements user management and authentication, and management classification.

Monitoring System

XMC also processes monitoring and recording activities that are digitally programmed. Through this process, it helps a business grow, improves the use of hardware of the company, and as well as it helps to increase productivity.

 

Security/Updates/Patches

XMC provides security and updates through administration portals for the business. Through this process, a business will be imposed a fast-paced working environment.

 

Network Management

XMC allows the user to monitor and manage the entire process of the business operation. It implements network management that has intelligent notifications and customizable alerts.

 

Server Management

XMC guarantees a solution where tasks and services are being done by the server to better manage the system internally. It provides assistance in setting-up, configuration and server software updates.

SMB Solutions

Customer Relationship Management (CRM) Solutions

XMC provides solutions through the evolution of technologies and by interacting with the customer. It helps to improve business relationships by establishing strong connections and profitable effective.

API Integrations

XMC guarantees better compliance through strong connections between devices and programs. It can provide the best solution that allows the application to interact with the system of back-end.

Order Management System (OMS)

XMC offers real-time trading solutions through OMS that helps to improve workflow and communication. XMC can provide speed and accuracy of trade execution and other cost-effective solutions for business.

Software Implementation

XMC assures the mobility and flexibility of solutions. We offer faster growth of the system by having an innovated technology that interactively connects with various customers.

Web Services

Search Engine Optimization

XMC also provides a digitalized solution where clients can maximize the number of inquiries, visitor and potential customers to your business. XMC can help to increase the quality and quantity of business by having a professional SEO specialist that surely supports clients to maintain a good balance of the business.

 

Responsive Web Design

XMC also reaches customer through an innovative digital solution where web pages can be applied with a variety of devices. Content, design, and performance are necessary across all devices to ensure usability and satisfaction.

 

E-Commerce

XMC helps your business to lower costs for maintenance, rent, and it gets a higher capacity for goods and deliveries. XMC business growth in E-commerce most especially in the transportation of goods for trend.